e-Z Learn User Assistance
Attaining and maintaining end-user proficiency is key when
trying to meet performance objectives. That is why the ViewPoint
Logistics suite was designed so that the ordinary user can quickly
grasp features and processes without the need for extensive training or
manuals.
Also, the interface itself is equipped with an embedded help
module called e-Z Learn which ensures that the user experience is never
interrupted should more instruction be required.
e-Z Learn Features
- Instant On/Off Hover Help for
context-sensitive info on any ViewPoint
Logistics feature
- Central
web-based library contains all learning tools, FAQs, knowledge base,
and support notifications
- Access multi-media tutorials,
interactive workflow diagrams, as well as instructional videos
- Powerful search capability that allows
for partial search criteria and synonyms
- Web-based interface can also be
accessed from outside the application
- Favorites feature allows bookmarking of
topics, instruction steps, workflow diagrams, etc.
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For instructions on how to access e-Z Learn and other
education/training resources, see ViewPoint
Logistics Documentation.
"I am very pleased with MAVES' response time to issues that we have and their willingness to help on the phone. EZ Learn is also a huge self-help feature."-Vincent Crowl, Customer Service Representative, Hanover Terminal, Inc.
